MYHO Privacy Policy

Welcome to MYHO. MYHO is a multi-service rental and home services marketplace that enables users to browse and enquire about residential and commercial rental properties, book home services, manage profiles and bookings, make payments, contact support, and apply for career opportunities through our website and mobile applications (Android and iOS).

MYHO Platform Operator ("we," "us," or "our") operates the MYHO platform. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you access or use MYHO through our web application, Android app, or iOS app.

By registering for, accessing, or using MYHO, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the platform.

This Privacy Policy applies to all users of the MYHO platform, including tenants, property owners, service providers, job applicants, visitors, and administrators, across:

• The MYHO website
• The MYHO Android mobile application
• The MYHO iOS mobile application
• Related support, communication, and payment flows connected to the platform

This Privacy Policy does not apply to third-party websites, services, property owners, service providers, or payment processors that may be linked from the platform or engaged independently outside the platform's control.

We collect information necessary to operate a property rental and home services marketplace, authenticate users, process enquiries and bookings, facilitate payments, provide customer support, improve platform performance, and comply with applicable law.

Depending on how you use MYHO, we may collect: full name; phone number; email address; profile information; address information; and communication preferences.

MYHO uses OTP-based mobile number authentication. We may collect mobile phone number, OTP verification data, login timestamps, session information, account status, role, and account management records.

Property information

We may collect property listings, images, descriptions, amenities, pricing, availability, location details, and owner contact information associated with listings.

Service information

We may collect service listings, categories, descriptions, pricing, provider profiles, certifications, and related operational details.

We may collect property enquiries, service requests, booking records, appointment details, communication records, and job application information.

We may collect transaction identifiers, payment status, billing metadata, refund records, commission records, and payout references.

IMPORTANT: MYHO does not store complete debit card numbers, credit card numbers, UPI PINs, CVV codes, banking passwords, or full payment credentials. Payment processing is handled by third-party payment gateway providers.

We may collect device type, operating system, browser type, app version, IP address, device identifiers, push notification tokens, crash logs, and diagnostic data.

MYHO may collect approximate location information only if you grant permission or manually provide location details in listings, requests, or map features.

We may collect app interactions, feature usage, session data, server logs, audit logs, and aggregated analytics data.

Our website may use cookies and similar technologies for sessions, security, preferences, analytics, and fraud prevention. Mobile apps may use equivalent on-device storage.

• Create and manage accounts, listings, enquiries, bookings, and reviews
• Process payments, refunds, commissions, and payouts
• Send OTP, transactional, and push notifications
• Provide support and improve platform security and performance
• Comply with legal and regulatory obligations

We process data based on contract performance, consent where required, legitimate interests, legal obligations, and fraud prevention where applicable.

We do not sell personal information. We may share information with other users, service providers, payment processors, administrators, and authorities where necessary to operate the platform or comply with law.

• OTP and SMS providers
• Cloud hosting providers
• Analytics providers
• Payment gateway providers
• Customer support systems
• Push notification providers, including Firebase Cloud Messaging
• Maps and location service providers

Payments are processed through third-party gateways. MYHO does not store full payment credentials.

We may use analytics and monitoring tools to improve reliability, diagnose issues, and understand platform usage.

We may contact you via SMS, email, in-app messages, or push notifications for OTP verification, bookings, payments, support, and permitted service communications.

Users may submit listings, images, reviews, support messages, and job applications. We may moderate or remove content to enforce policies or comply with law.

Public listings, reviews, and ratings may be visible to other users. Exercise caution when sharing personal information in public areas.

We retain information only as long as necessary for platform operations, legal compliance, dispute resolution, and fraud prevention.

We use reasonable safeguards to protect information, but no system is completely secure. Users should protect their devices and account access.

MYHO is not intended for children under 18. If you believe a child has provided information without consent, contact support@myho.co.in.

Information may be processed in India or other countries where our providers operate, with appropriate safeguards where required.

Depending on applicable law, you may have rights to access, correct, delete, restrict, or object to processing, and to control device permissions.

You may update certain profile information in the platform. Contact us for additional access, correction, or portability requests.

You may request deletion of your MYHO account at https://myho.co.in/delete-account, by contacting support@myho.co.in with the subject line "Account Deletion Request", or by using the in-app and web deletion options when signed in.

• Deletion may result in loss of access to bookings, favorites, history, and profile information
• Certain records may be retained for legal, tax, fraud prevention, or dispute resolution purposes
• Deletion requests may take reasonable time to process across systems and backups

MYHO is owned and operated solely by MYHO Platform Operator. Inficrux AI Solutions acts only as the software development, maintenance, and technical support provider through https://inficrux.com.

Inficrux AI Solutions does not own, operate, control, manage, verify, endorse, or guarantee any property listings, service providers, service quality, rental agreements, bookings, payments, user content, or transactions.

All legal responsibility for platform operations belongs exclusively to MYHO Platform Operator. Disputes must be addressed solely to the Platform Owner.

Inficrux AI Solutions shall not be liable for any direct, indirect, incidental, consequential, contractual, commercial, regulatory, or legal claims arising from the operation or use of MYHO.

We process information in accordance with applicable data protection, consumer protection, telecommunications, and marketplace laws.

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated effective date. Last updated: June 16, 2026.

• Platform: MYHO
• Platform Owner: MYHO Platform Operator
• Business Address: Registered business address available upon request via support contact
• Support Email: support@myho.co.in
• Support Phone: As published on https://myho.co.in/contact
• Website: https://myho.co.in
• Technology Partner: Inficrux AI Solutions (https://inficrux.com)
• Effective Date: June 16, 2026